MasterWorks

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RMA Faq's

RMA Request Form
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At MasterWorks International, we are dedicated to ensuring your satisfaction with every order placed. We strive to provide you with unequaled customer service through “MasterWorks Customer C.A.R.E.”:

C – Commitment: MasterWorks is intent on providing the best quality products as well as ensuring your complete satisfaction.

A – Attentiveness: Our unmatched awareness of customer satisfaction is a main objective for all our employees.

R – Responsiveness: We continually strive to improve our services and products to maintain your high standards and expectations of MasterWorks.

E – Efficiency: Our Customer Service department ambitiously offers customer assistance via our unparalleled commitment to your complete satisfaction

We strive to make your order and every order, error-free. If at any time you are not satisfied, please give us the opportunity to resolve the issue. You may call us toll free at 1.800.695.2282.

We are very appreciative of your confidence in us and we welcome your ideas or suggestions you may have, today or in the future.

RETURN MERCHANDISE AUTHORIZATION REQUEST FORM
* Indicates required field
* COMPANY NAME:
* CONTACT NAME:
* PHONE NUMBER:
FAX NUMBER:
* E-MAIL ADDRESS:
* PO NUMBER:
* INVOICE NUMBER:
* PRODUCT NAME:
(What are you returning?) PART # FROM BOX, PRODUCT OR PACKING LIST
* 6 DIGIT ID NUMBER (MASTERWORKS SERIAL NUMBER):
(LOOK FOR SMALL BAR CODE WITH BLACK NUMBERS.) These are found on the box and on the product. Verify that all merchandise is in the original packaging with the bar code intact. The packing list you received with your order will have the same ID number on it. Please compare and make sure you are returning the correct part.
PLEASE EXPLAIN, IN DETAIL, THE REASON FOR RETURN OR PART NUMBER OF PARTS YOU MAY NEED FOR REPLACEMENT.
REASON FOR RETURN:
PLEASE CHECK HERE IF YOU NEED REPLACEMENT PARTS PLEASE CHECK HERE IF YOU NEED TO RETURN THE PRODUCT FOR CREDIT
Please contact the RMA department directly if you have any further questions or issues. We can be reached by:

Phone: 713-341-6035
Fax: 713-341-6030

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