Returns

Returns

At MasterWorks, we are dedicated to ensuring your satisfaction with every order placed. We strive to provide you with unparalleled customer service and to make every order error-free. If at any time you are not satisfied with your purchase, please give us the opportunity to resolve your concerns.

MASTERWORKS, INTERNATIONAL., INC. RETURN POLICY GUIDELINES

Please observe these procedures and policies listed below to ensure your return is accepted for an RMA (Return Materials Authorization) and credit. Any product returned without an official MasterWorks RMA number will be refused and sent back at the shipper’s expense.

All return requests must be made within the following guidelines from receipt of the product:

The customer is responsible for confirming that the number of products received matches the number of products on the packing slip enclosed with the shipment upon receipt.

Physically damaged merchandise must be reported within seven (7) days of receipt of the product/products. Failure to report physically damaged items within seven (7) days of receipt will void the warranty of the item. An RMA will not be issued. Items shipped uninsured at customer's request are customer's responsibility.

Missing or incorrect items must be reported within seven (7) days of receipt of the product/products. Failure to report missing and/or incorrect items within seven (7) days of receipt will void the warranty of the item. An RMA will not be issued.

All returned products will be retested upon receipt. Products that are returned and found to be non-defective will result in a restocking fee of 25% of the sales price ($10 minimum). The customer will be notified of our testing results and may choose to have the product returned. The customer will be responsible for providing shipping account information if the product is to be returned.

RMAs issued for unwanted product will also result in a restocking fee of 25% ($10 minimum).

Untested products are sold “as is” and cannot be returned.

No RMA for defective product will be issued after twelve (12) months from the invoice date.

Only the items listed on the return authorization form will be credited. Any product returned that is not listed on the RMA form will be refused and sent back at the shipper’s expense.

Freight on shipper errors for domestic shipments can be reimbursed for ground service only.

Freight (including duties, taxes and Customs clearance fees) on shipper errors for international shipments can be reimbursed for economy service only.

In order to be reimbursed for freight on returns due to shipper error, you must fax a copy of the freight invoice listing the total shipping charges to 713.896.0885, attn: RMA Department.

For faster service, please complete our RMA (Return Merchandise Authorization) Request Form and e-mail or fax the request to the RMA Department. On the form, please enclose a detailed description of the product’s defect or why the product did not fit your application. Once you have received RMA approval, you will receive RMA paperwork with the RMA number and return instructions via e-mail or fax. If we cannot reach you via e-mail or fax we will phone you. If we cannot reach you via phone, it will be up to your company to contact us for the appropriate RMA number. Please contact the RMA department directly if you have any further questions or issues.

RMA REQUEST FORM:

 

Romel Granda

Phone: 713.341.6035

Fax: 713.896.0885

rgranda@mwintl.com

RMA@mwintl.com

 

 

Thank you for choosing MasterWorks International.

 

 

RETURN MERCHANDISE AUTHORIZATION REQUEST FORM

 

 

* Indicates required field

 

* COMPANY NAME:

 

* CONTACT NAME:

 

* PHONE NUMBER:

 

   FAX NUMBER:

 

* E-MAIL ADDRESS:

 

* PO NUMBER:

 

* INVOICE NUMBER:

 

* PRODUCT NAME:

 

(What are you returning?) PART # FROM BOX, PRODUCT OR PACKING LIST

* 6 DIGIT ID NUMBER
(MASTERWORKS SERIAL NUMBER):

 

(LOOK FOR SMALL BAR CODE WITH BLACK NUMBERS.) These are found on the box and on the product. Verify that all merchandise is in the original packaging with the bar code intact. The packing list you received with your order will have the same ID number on it. Please compare and make sure you are returning the correct part.

PLEASE EXPLAIN, IN DETAIL, THE REASON FOR RETURN OR PART NUMBER OF PARTS YOU MAY NEED FOR REPLACEMENT.

REASON FOR RETURN:

 

PLEASE CHECK HERE IF YOU NEED REPLACEMENT PARTS

PLEASE CHECK HERE IF YOU NEED TO RETURN THE PRODUCT FOR CREDIT

 

Please contact the RMA department directly if you have any further questions or issues. We can be reached by:

 

 

Phone: 713.341.6035 or 800.695.2282

 

Fax: 713.341.6030

 

 

 

 

 

 

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